FREQUENTLY ASKED QUESTIONS: MY ACCOUNT
Why should I register?
How do I register online?
• your name as it appears in Unbound's records
• your member ID
• your zip code
You’ll use your email address, create a password, and select a security question and answer.
How do I attach photos to a letter?
You can attach up to four photos, each no larger than 4 MB, to each letter you send through your account online. You’ll be able to browse to a photo on your computer or device or drag and drop the image files into the photo area. Click the “Preview letter” button to preview your letter and attached photo(s). The photo will be included as part of your letter when you send it. Note: Our program staff may print your letter/photo in black and white to save on printing costs.
Is there a way to view the letters I've sent to my sponsored friend?
Oops! I made a mistake in my letter or sent it to the wrong friend! Can I fix it before my friend receives it?
Where do I update my contact information?
Log in and navigate to the “Profile” section of your account to make changes to your phone number, email or home address.
How do I set up an automatic sponsorship contribution?
I received a new credit card/banking account. How do I update my automatic contribution?
If you currently have contributions automatically deducted and your intent is to change the card or account used, visit the My Commitments tab to edit the payment method on the associated commitments and follow the instructions to add the new card or account.